Milgard Service is rated
4.6 out of
5 by
30859.
Rated 5 out of
5
by
MrsPowell from
Excellent products and in going service and support
I’ve been a Milgard customer since 2000 and absolutely trust the products, service and on going support. We will continue to buy their products; locally made, prompt and professional service and great value!
Date published: 2017-12-27
Rated 1 out of
5
by
Collar2 from
From Great to Poor
More than 20 years ago I installed Milgard windows in a custom house I built myself. After 20 years one window had broken the double pane seal. Milgard service came to my house 40 miles from town and fixed not only that but 10 other windows they determined had leaking seals. All this after more than 20 years in service! Amazing Lifetime Warranty!
Based on that GREAT service I demanded Milgard windows for my next house - against my contractor's advice. Unfortunately, my experience has not measured up. In fact, I have been waiting more than a year for repairs to two ground floor Tuscany 4046 double hung windows. In that time there have been 6 scheduled service calls, 3 of which were canceled. In all cases the excuse has been, "we don't have the right parts." In the meantime, neither window can be secured (they don't latch) and one has cracked glass. In the case of 3 canceled visits I have had to cancel personal travel plans in order to be available but service cancelation calls were received the day OF the visit. Rescheduled visits are minimum 3 to 6 weeks away.
Every attempt to expedite and resolve this issue has seemingly fallen on deaf ears. Unfortunately, I am forced to rate Milgard service today, as POOR.
Date published: 2018-04-16
Rated 1 out of
5
by
RonMa from
The worst product. Do not BUY!!!!
I bought over 30 windows and from the moment they were installed 10 handles came completely out of the frame. 10 months later and I cannot operate 10 of the windows that I bought. The service is horrible as I was promised it would be done by a certain date and now am being told to wait an additional 60 days on top of the promised date.
If you are looking for defective items and service that takes months to get, as well as to be put on hold and given the run around constantly, this is the right product. Otherwise DO NOT BUY!!!!
Date published: 2018-04-13
Rated 5 out of
5
by
Lillywhite from
Millard's Warranty
I would like this Review to go to Millard's Personnel to let them know that Richard Pettyjohn, came to replaces the windows that I had been waiting for to be replaced since Oct. 2017. He Did an EXCELLENT JOB!
He fixed and replaced the windows that was on the schedule, and he fixed a window that wasn't on the schedule.We had a window that needed to be repaired, because every time the wind blew it howled. (He didn't say I will send paper work to my office, and they will send someone out to do that window.) He fixed it- he is a very professional employee. I would like his Boss to know this! Thank you Richard Pettyjohn!!!
Date published: 2018-04-13
Rated 5 out of
5
by
Monica121 from
Millard’s Warranty Is Great
We had some windows in need of repair. Millard honored the warranty and replaced the glass and balances as needed. They showed up on time, had the necessary materials, and did a great job. Very professional. Thanks Millard, keep up the good work!
Date published: 2018-04-13
Rated 5 out of
5
by
Burr from
Window replacement
Milgard service was completed at my house within a 30 minutes replacing three of my windows. He did an excellent Job today. He took measurements of two more of my windows damaged and will notify me when they will be out again to replace.
Date published: 2018-04-12
