Milgard Service is rated
4.7 out of
5 by
23246.
Rated 5 out of
5
by
JBMN from
Best Service Ever!
After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows.
I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE.
I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes.
Best service ever!
Date published: 2014-06-01
Rated 5 out of
5
by
PC001 from
Excellent Service from beginning to end!
When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
Date published: 2012-11-27
Rated 5 out of
5
by
Auntjo6 from
This service was great!
I am thoroughly satisfied with the Milgard product and warranty and I am thoroughly satisfied with the technician, Robert. Good experience throughout, problem solved!
Date published: 2017-05-21
Rated 4 out of
5
by
Vanderkellen from
The Service is Good
I have had ongoing issues with my Milgard windows and while I am not very pleased with the windows themselves, their service seems to be good. The field representative who has come to the house to fix the problems is always friendly, neat and professional. I can get service if I call Milgard, but they aren't very good at answering their emails. Overall, I am satisfied with the service and the fact that they are standing by the windows I purchased.
Date published: 2017-05-21
Rated 2 out of
5
by
JenS2017 from
Reps good but Milgard service poor
Do we have a choice of whether or not to use this service if our windows are under warranty? The reps are good, but overall service from Milgard is lacking. Booked an appointment in early December 2016 but the service reps broke the new window and couldn't do the work. They told me Milgard would call back to reschedule, but I never heard from them. I called and got an appointment in March, but that day the reps couldn't find my products, so I had to reschedule for May.
Date published: 2017-05-21
Rated 5 out of
5
by
RR123 from
Very professional service!
Date published: 2017-05-21
Rated 5 out of
5
by
mwoody from
After a hicup all went very smooth
Made an appointment for 10-12am and the tech did not show, called a 12 and expressed my concern and made another appointment. Tech showed up nexttime and had job completed quickly. Thanks
Date published: 2017-05-21
Rated 3 out of
5
by
Gwens from
A bit of confusion on when service was scheduled, but didget done one day scheduled. The representative quickly and efficiently repaired my windows.
Date published: 2017-05-21
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